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328: In this interview, Melanie Kalmar discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include: An overview of Melanie’s responsibilities, including cybersecurity, digital transformation, infrastructure, corporate facilities, DOW services business, among others DOW’s digital transformation initiatives, including their focus on improving the employee experience through procedure automation and voice-based data collection, as well as their efforts to transform the customer experience The future of work and how facilities and technology can work in tandem to make employees happier and more productive Melanie’s “dual horizon” approach to using the mega-merger between Dow and Dupont as an opportunity to fundamentally rethink the approach to IT and digital Dow’s Diamonds Systems Solutions group (DSS), which brings together cross-functional teams to break down silos within the company Melanie’s experience as a female CIO, and what can be done to encourage girls and women to enter STEM fields Eye on the trends: blockchain, artificial intelligence/machine learning, the boundaryless organization