BROADCASTS.com

In this interview, Mark Settle, CIO of Okta, discusses his book, The Truth From the Trenches: A Practical Guide to the Art of IT Management. He also discusses World Class IT Principle One, People, Principle Three, Project and Portfolio Management, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include: The nuances between the role of leadership and management Importance of financial management to help drive innovation within IT A need for IT to be involved with business partners beyond transactional relationships Demand management from the business partners to meet IT’s capacity Strategic techniques of attracting and retaining talent in Silicon Valley The importance of innovation labs to gather feedback from the broader organization Significance of how IT affects relationships with customers Eye on the Trends: Agile Methodology, DevOps, Integrations