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In this interview, we discuss why Mark has decided to kick off his time as CDIO with a digital literacy campaign, the operating model Mark is creating around digital, data, IT, and innovation, and why digital delivery is more important than digital transformation. We discuss Mark's experience being onboarded virtually, the 6 strategic pillars that will anchor Mark’s strategy going forward, and how Mark thinks about data and automation. Lastly, we discuss Mark's path to a corporate board, his advice to those wishing to do the same, Mark's take on the social injustice across the country, among a variety of other topics.