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Today\u2019s buzz: Insurance. The insurance industry is on a paper-to-digital journey that will affect every aspect of its business \u2013 especially the customer experience. Really? We can only hope they\u2019ll finally get it right. The experts speak. Kathy Ann Hutson, IBM: \u201cThe consumer's connected life, where everything is intelligently connected, opens up the possibility for refreshed thinking in the insurance industry.\u201d Deb Smallwood, Strategy Meets Action: \u201cInnovation distinguishes between a leader and a follower.\u201d (Steve Jobs) Nathan Golia, Insurance & Technology: \u201cThere you can compare insurance plans, side-by-side, the same way you\u2019d shop for a plane ticket on Kayak or a TV on Amazon. (U.S. President Obama, talking about the healthcare.gov website) Pat Saporito, SAP: \u2018Beware of geeks bearing gifts,\u2019 a pun on \u2018Beware of Greeks bearing gifts.\u2019 Big Data is everywhere, but the real issue is getting big value from Big Data. Join us for The Digital Insurer: Customer Centricity Trends \u2013 Part 2.