Love Thy Customer: What have you done for them lately?

Published: March 21, 2012, 7 a.m.

b'\\u201cDemanding, vocal, impatient, and always right.\\u201d If this describes your customers, are you tempted to just give up and find new ones? \\nDon\\u2019t do it, cautions Becky Carroll, author of The Hidden Power of Your Customers.'