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\u201cDemanding, vocal, impatient, and always right.\u201d If this describes your customers, are you tempted to just give up and find new ones? Don\u2019t do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. \u201cThe popularity of social media and ubiquitous mobile phones have created the perfect storm for customer service - and companies need to get it right or suffer the very public consequences.\u201d How to win this challenge? According to Forrester\u2019s Megan Burns, \u201cEnjoyable experiences are the first step to creating emotional connections with customers.\u201d And for Vision 33\u2019s Carl B. Lewis, it comes down to one key factor: \u201cLike it or not, good business is still personal.\u201d For a reality check on how to keep \u2018em coming back for more, tune in as these experts are joined by Teradata\u2019s Alan Chow, Freshbooks\u2019 Saul Colt, and Virtual Graffiti\u2019s Hillel Sackstein for case studies from the customer\u2019s perspective. Pour a cup and join us for Love Thy Customer: What have you done for them lately?