If you own an Adobe product, you've probably heard from Element K Journals (now known as ELI Journals). The company is now using a company that has a bad reputation with the Better Business Bureau to solicit subscriptions. Beware! I had another run-in with Wide Open West's tech support, but I've also had another delightful experience with TCR's tech support. In nerdly news, flaming batteries and HP's flameout.