Podcasts Technology Tech Talks Central TTC #173 How to Keep the Network Reliable and its Customers Satisfied, Paul Carter

TTC #173 How to Keep the Network Reliable and its Customers Satisfied, Paul Carter

Published: April 1, 2015, 11:55 a.m.

b'One of the greatest problems that network operators face in a daily basis, is how to keep their customers satisfied, in order to minimize churn. So, any serious proposal and solution on how to succeed in this endless battle, via controlling, configuring and testing a network, deserves attention. Paul Carter, president and CEO of Global Wireless Solutions, a data collection company specializing on information and competitive benchmarking, describes what it takes for the networks to ensure that their customers can use their mobile phones wherever they live, regardless of the device used, and also insists that \\u201cthe third Internet wave is a big change for all of us\\u201d. Interviewed by Sakis Triantafyllakis for Tech Talks Central.'