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b'Join the conversation as Jennifer Didier and Radhika Narayana discuss the opportunity of technical certifications.\\nBio for Radhika Narayana:\\nRadhika Narayana is Director of Cloud and Managed Services for enterprise solutions provider, Calian ITand Cyber Solutions, where she is responsible for the Managed Services Network Operations Center forcollaboration, network, datacenter and cloud services. She brings over 20 years of experience inenterprise solution design, installation and complex global infrastructures support, and she is highlycertified with Cisco Certified Internetwork Expert (CCIE) Collaboration \\u2013 15670 (Emeritus) and ITILCertifications.Customer success and customer satisfaction drive Narayana. During her career, she has designed,planned, and executed several large Unified Communications and Contact Center deployments,migrations, and upgrades on new and existing telephony environments. Prior to joining Calian IT &Cyber Solutions, Narayana served as a Senior NOC Manager for General Datatech where she workedacross various managed services groups to standardize customer facing change management processes.Narayan holds a Bachelor of Engineering in Electronics and Communications from Bangalore University.'