BROADCASTS.com

“Change management is the key process area that helps us mitigate risk.” — Anthony Orr

How can you reduce the business risk of rolling out new products and services?

Find out in Part 3 of our series on ITIL service management principles. This time, our discussion focuses on Service Transition.

Join us as we talk with Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, about transitioning your services into the live environment. Learn about the importance of prioritizing changes and training end users — so nothing interrupts your ability to deliver value to the organization.

Biography

Anthony Orr is Global Best Practices Director for BMC  Services at BMC Software. Anthony has more than 25 years of experience  in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in  ISO 20000, and ITIL Foundation, Practitioner, Service Manager and ITIL  V3 Expert levels. Anthony has authored many white papers, books, and  Industry Insights.

Questions

1. How would you define Service Transition?
2. What principles should guide an organization to mitigate the risk in service changes?
3. What else is important for the audience to consider around Service Transition?
4. How can the organization balance people, process, products, and partners?

Resources

Learn more about ITIL

http://www.bmc.com/solutions/itil/itil.html

Register for a free booklet on ITIL Service Strategy

http://www.bmc.com/experts/reference-books/itil-books/itil-service-strategy.html

iTunes Subscribe to MP3: itunes.apple.com/us/podcast/bmc-podcasts/id335625323

Subscribe to MP3: talkbmc.bmc.libsynpro.com/rss

Subscribe to Talk BMC Shownotes: communities.bmc.com/communities/blogs/bmcpodcasts/feeds/posts

More BMC podcasts: bmc.com/podcasts