How can you reduce the business risk of rolling out new products and services?
Find out in Part 3 of our series on ITIL service management principles. This time, our discussion focuses on Service Transition.
Join us as we talk with Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, about transitioning your services into the live environment. Learn about the importance of prioritizing changes and training end users — so nothing interrupts your ability to deliver value to the organization.
Anthony Orr is Global Best Practices Director for BMC Services at BMC Software. Anthony has more than 25 years of experience in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in ISO 20000, and ITIL Foundation, Practitioner, Service Manager and ITIL V3 Expert levels. Anthony has authored many white papers, books, and Industry Insights.
Learn more about ITIL
http://www.bmc.com/solutions/itil/itil.html
Register for a free booklet on ITIL Service Strategy
http://www.bmc.com/experts/reference-books/itil-books/itil-service-strategy.html
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