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“IT Service Strategy is all about making sure that we’re delivering business value.” — Anthony Orr

How can you help ensure the success of your ITIL initiatives? By understanding the principles behind ITIL processes, you can keep your IT organization focused on delivering business value.

Find out more in our five-part series on ITIL principles.

In this first conversation with Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, you’ll learn how the ITIL Service Strategy principle can help connect IT operations with the overall strategy of the business. As a result, IT can improve quality of service for customers and end users — and make the strategic choices that matter in the marketplace.

Biography

Anthony Orr is Global Best Practices Director for BMC  Services at BMC Software. Anthony has more than 25 years of experience  in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in  ISO 20000, and ITIL Foundation, Practitioner, Service Manager and ITIL  V3 Expert levels. Anthony has authored many white papers, books, and  Industry Insights.

Questions

1. What is the main objective of ITIL Service Strategy?
2. How does the ITIL Service Strategy vary from an IT operations strategy? Isn’t that what IT cares about most — the operation?
3. High-level strategies are often created by high-level management. What role do the IT managers down in the trenches play? Can they participate in the strategies that will affect them?
4. What are the principles behind ITIL Service Strategy? Is there a list?
5. Having a strategy is one thing, putting it into practice is another. What’s the next step and who is responsible for taking it?

Resources

Learn more about ITIL

http://www.bmc.com/solutions/itil/itil.html

Register for a free booklet on ITIL Service Strategy

http://www.bmc.com/experts/reference-books/itil-books/itil-service-strategy.html

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