How can you help ensure the success of your ITIL initiatives? By understanding the principles behind ITIL processes, you can keep your IT organization focused on delivering business value.
Find out more in our five-part series on ITIL principles.
In this first conversation with Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, you’ll learn how the ITIL Service Strategy principle can help connect IT operations with the overall strategy of the business. As a result, IT can improve quality of service for customers and end users — and make the strategic choices that matter in the marketplace.
Anthony Orr is Global Best Practices Director for BMC Services at BMC Software. Anthony has more than 25 years of experience in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in ISO 20000, and ITIL Foundation, Practitioner, Service Manager and ITIL V3 Expert levels. Anthony has authored many white papers, books, and Industry Insights.
Learn more about ITIL
http://www.bmc.com/solutions/itil/itil.html
Register for a free booklet on ITIL Service Strategy
http://www.bmc.com/experts/reference-books/itil-books/itil-service-strategy.html
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