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In today's episode, we talk with Salesforce Solution Architect, Suri Chandramouli about a broad range of topics given his interesting geographical and career background with 12 years in the ecosystem, including the similarities and differences between the Salesforce markets in Germany and Australia, and what life is like inside Salesforce.We discuss what he looks for when hiring Salesforce Developers and we ask him for his insights into chatbots and A.I, including best practices when implementing Einstein bots, which he has learned from his experiences on a recent project.This episode is relevant to the challenges we find ourselves in currently, as we delve into how Einstein bots can assist companies receiving increased contact from customers, and we also touch on remote working within the Salesforce ecosystem.You can follow Suri on LinkedIn at https://www.linkedin.com/in/suric/, and we hope you enjoy the episode