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Understanding SLAs for Managed Services
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A profound difference in the construct of service level agreements (SLAs) between managed services and outsourcing deals and network transport SLAs is that SLAs are more custom to a particular contract or customer.\\xa0 Knowing what to measure and how to measure it, however, can be challenging.
In this 10 minute podcast, Ben Fox, one of TC2\\u2019s Managing Directors, and Joe Schmidt help you understand how to define and negotiate these custom SLAs so you can include them in your next managed services or outsourcing deal.
If you would like to learn more about our experience in this space, please visit our Managed Services & Outsourcing and Success Stories webpages.
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