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The one thing that separates the just OK dental practice from the top performing dental practice \\u2014 is a great front desk.

Unfortunately, it\\u2019s not always easy to get this right. New employees come and go. Front desk training is often neglected. There are a million of other things needing your immediate attention.

Yet the reality is, your front desk is often the life of your dental practice. It\\u2019s the first touch point for new and old clients alike.

Today\\u2019s guest has mastered the art of front desk training, and has helped hundreds of practices improve their bottom line through intensive online front desk training.

Laura Hatch is the founder of Front Office Rocks, an online education training program, designed to help dental practices train their front desk staff. With over 180+ videos it\\u2019s one of go to resources if you\\u2019re looking to train your front desk staff.

Here are a few things you\\u2019ll discover\\xa0in today\\u2019s episode:

• The one thing you should NEVER say when answering the phone.
• Why most dental practices fail in customer service.
• The secret to having great staff meetings.
• How open door communication can make or break your dental practice.
• Why good dentistry is like a \\u201cperformance.\\u201d
• The importance of an \\u201calways be improving\\u201d mindset for your team.
• How to reduce resistance when implementing new procedures or training.
• The biggest mistake most front offices make and how to fix it.
• Why your \\u201cnumbers\\u201d shouldn\\u2019t be your main focus.
• How to get the staff to \\u201cbuy in\\u201d your your dental practice mission.\\xa0