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Whenever I talk with a practice who is struggling to get where they want to be\\u2026 The first thing we look at is how they answer their phones.

It\\u2019s deceptively simple, but can often make all the difference in the world.

Listening to your phone calls isn\\u2019t \\u201csexy\\u201d but it can often give you tremendous insight on areas to improve.

Today\\u2019s guest, Matt Prados founder of MessageMetric, has \\xa0spent years mastering the art of phone tracking and knows exactly how to transform your front desk into a referral generating machine. You definitely don\\u2019t want to miss today\\u2019s episode.

If you enjoyed today\\u2019s show, you\\u2019ll LOVE the bonus Matt has put together on how to get started with call tracking, and a few tips and tricks your front desk will love. Get that here.

Here are a few things you\\u2019ll discover in today\\u2019s episode:

• How to know EXACTLY where your customers are coming from.
• Why you HAVE to call track in your practice.
• Why you should NEVER have your phone go to voicemail during business hours.
• Why you\\u2019re never too busy to listen to your phone calls.
• An intelligent way to respond to insurance questions over the phone.
• The secret to being an \\u201ceffective executive.\\u201c
• How \\u201cwhisper messages\\u201d can transform your practice.
• How to improve your staff training with a simple step.
• Why you\\u2019re never too busy to listen to your phone calls.
• A simple way to reduce your patient acquisition cost.
• Why reviews are essential, and how to get them more.
• Why more data isn\\u2019t enough.. And how to execute on your information you track.
• How the average front desk wastes 50 percent of the leads.\\u201d

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Free Episode Bonus:

If you loved today\\u2019s episode, then you\\u2019re going to enjoy the bonus I\\u2019ve prepared for you.

There are tons of business and dental podcasts out in the wild, so today you\\u2019re getting access to the top 5 dental podcasts for young dentists or existing dentists looking for high-quality shows.

Click here to access that now.

Quote

• \\u201cI want you to talk to the person on the other side of the phone like you talk to your mother.\\u201d - Matt Prados

Resources

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• Matt\\u2019s Twitter
• Message Metric - Call Tracking Platform
• Message Metric Contact
• Message Metric Telephone - 1 949-383-4022

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Support The Show:

Without you, Ambitious Dentists, this show wouldn\\u2019t exist.

If you enjoyed today\\u2019s episode, please go here to give me an honest rating and review in iTunes.

This allows me to evolve the show as it goes on, and also helps spread the word to other podcast listeners since iTunes promotes shows with active engagement.