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Episode 14 Incident management
b'We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution.\\n\\nCommunicating with and keeping customers informed during an incident is a key part of this, we talk through our approach.\\n\\nWith lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.'