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b'Intro\\nHook: Cascade of 911 What\\u2019s Your Emergency sound bites.\\nIf you ever call 911, you\\u2019re probably in a bit of a panic, and don\\u2019t really care who answers as long as they answer quickly\\n \\nAmbient noise from police HQ\\nMenlo Park Police this is John. (1. 05:00)\\nWhen a call comes in, John answers. \\n \\nMy name is John Murphy. I work for the Menlo Park Police Department. I am a dispatcher here. I have been in this field for 28 years. (1. 00:00)\\nAmbient noise from Police HQ.\\n \\nAct I: Spring Romantic ideal\\nCall comes in: Language/Stress\\n \\nMusic/Hum of John and Office.\\n He takes the call. If necessary, he uses a 10-code language to dispatch patrolman. I have no idea what\\u2019s going on, but John explains,\\nThere is a whole 10 code 11 code. He said 1186 means he is making a traffic stop in the 800 block of Sharron Park Drive. She recorded the location and told him to go to the licence plate. That is what he did and he gave a color of the vehicle he stopped. That officer just said I\\u2019m 10-8 I\\u2019ll be in route to Robert 50. 10-8 means I am done with what I\\u2019m doing and he is going to the other officer to help out. (1. 03:00)\\nEven when John\\u2019s not on a call, he is always \\u201con\\u201d. His shift is always one call away from someone\\u2019s crisis.\\nYou just don\\u2019t know what\\u2019s going to happen next. (2. 29.18)'