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Kulturwandel durch ein neues Feedbacksystem
b'Steve Preu\\xdf, Director Customer Care bei der Invia Flights Germany GmbH, beschreibt die Entwicklung eines neuen Feedbackformats. Durch den sogenannten "Hot Seat" ist Feedback nicht nur von F\\xfchrungskraft zu Mitarbeiter, sondern auch andersherum m\\xf6glich und schafft so ein besseres Arbeitsklima.'