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b"Welcome to the Software Process and Measurement Cast 88!\\nThe interview in the SPaMCAST 88 features a discussion with Naomi Karten.\\xa0 We discussed her book Changing How You Manage and Communicate Change. This book is another game changer!\\nNaomi Karten () is well-known for delivering serious material with a light touch. As principal of her training and consulting business, she helps organizations and individuals improve customer satisfaction, manage change, strengthen teamwork, and enhance communication and presentation skills.\\nNaomi has delivered seminars and keynote presentation to more than 100,000 people internationally in such diverse locations as Oslo, Zurich, Hong Kong, Tokyo, Trinidad, Costa Rica, and throughout the US and Canada.\\nThe premise of Naomi\\u2019s book, Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, is that change will proceed more smoothly and with less turbulence if serious attention is given to the people aspects. Information on this book is at .\\nNaomi\\u2019s books, Managing Expectations and Communication Gaps and How to Close Them, provide proven strategies and techniques for carrying out projects, implementing change, delivering service, and strengthening teamwork. Her other books and ebooks include\\n\\u2022\\xa0How to Establish Service Level Agreements, \\u2022\\xa0How to Survive, Excel and Advance as an Introvert \\u2022\\xa0Presentation Skills for Technical Professionals\\nNaomi\\u2019s newsletter, Perceptions & Realities, which is posted on her website, offers serious advice in a lively, chuckle-generating manner. She has also published more than 300 articles in print publications and on numerous websites.\\nPrior to forming her training and consulting business, she earned degrees in psychology and gained extensive experience in technical, customer support, and management positions.\\nContact Naomi at .\\nRemember to check out !\\nI have decided to use the month of July to experiment with the format of the Software Process and Measurement Cast.\\xa0 Beginning with SPaMCAST 88 and running thorough SPaMCAST 90 I will separate the interview and the essay into two shows.\\xa0 The A show will include the interview and news components and the B show will include the essay and any listener comments.\\xa0 The A show will continue to be bi-weekly as will the B show they will just not happen on the same weekend.\\xa0 Another way to say this is that for the next six weeks, at least, the Software Process and Measurement cast will be weekly.\\xa0 Thoughts and comments are welcome.\\nIn August I will start the personal kanban at experiment.\\xa0 I am interested in any advice or comments you might have.\\xa0 I will share the results of the experiment as it develops.\\xa0\\nContact information for the Software Process and Measurement Cast Email:\\xa0 Voicemail:\\xa0 +1-206-888-6111 Website: Twitter: Facebook:\\xa0 \\nConferences and Speaking Engagements in 2010 (To Date) \\xa0 ISMA Cinco in S\\xe3o Paulo September 13-15.\\xa0 I will be one of the featured speakers.\\xa0 THe title of the presentation is Function Points:\\xa0 Past, Present and Future.\\xa0 The website to get more information is \\xa0 I hope to see you there!\\nNext! The interview in the Software Process and Measurement Cast 89 is with a familar face, Pat Ferdinandi is back talking about her new book, A Technologist's Guide to Performing & Surviving in the New World.\\xa0 We live in exciting times how exciting might be up to us!"