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b"The interview on Show 64 is with Carol Smith.\\xa0 We discussed the usability.\\xa0 Usability is a critical component of human facing software.\\xa0 We discussed the definition of usability, techniques for discovering usability, how to measure it and finally how to test usability.\\xa0 A powerful interview with a great guest! \\xa0Carol is a regular presenter at conferences, has taught usability courses at the college level and has managed a usability department. She is also the Treasurer and Director of Chapters for the Usability Professionals' Association (UPA) Board of Directors. Carol has a Master's degree in Human-Computer Interaction and has over eight years of usability experience. Carol Smith conducts experience research for clients that are both large and small, government and corporate, in a variety of industries through her company, Midwest Research, LLC. Carol takes the time to understand user's needs and behaviors and then creates tools that convey this information in an easy to understand format. Organizations can then integrate users needs and behaviors directly into their development projects.Contact information:Twitter:\\xa0 carologicWebsite: \\xa0\\xa0 \\xa0http://www.mw-research.com/Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.\\xa0 Let me know and I will acknowledge you on the next show! \\xa0The essay is the conclusion of \\u201cUsing Functional Metrics in Agile Estimation\\u201d.\\xa0 The essay explains how to integrate the discipline of functional metrics into agile metrics techniques.\\xa0 Remember that parts one, two and three were included in SPaMCAST 61, 62 and 63.Join the SPaMCAST\\u2019s community by joining the SPaMCAST Facebook page and get involved!!!!\\xa0 http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: \\u2022\\xa0\\xa0\\xa0 Email SPaMCAST at spamcastinfo@gmail.com\\u2022\\xa0\\xa0\\xa0 Voice messages can be left at 1-206-888-6111\\u2022\\xa0\\xa0\\xa0 Twitter \\u2013 www.twitter.com/tcagley\\u2022\\xa0\\xa0\\xa0 BLOG \\u2013 www.tcagley.wordpress.com\\u2022\\xa0\\xa0\\xa0 FACEBOOK!!!! Software Process and Measurement \\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 http://tinyurl.com/62z5elUpcoming Speaking Engagements ITMPI webinarProcess Improvement in a Multi-Model World September 15, 2009 11:00 am - 12:30 pm Eastern Time Model based process improvement typically has centered on a single model or framework as the lynch pin to control software process improvement within an organization. The use of a model or framework is an excellent means of reducing random activity unfortunately one model does not cover the whole organization. Process improvement has matured to a point where the span of control needs to be extended which suggests the use of more than one model (e.g. CMMI, ISO, ITIL and Business Process Re-engineering to name a few). This webinar with Tom Cagley will discuss how to manage process improvement in a complex, multi-model environment. More information - http://solutions.compaid.com/forms/WebinarB20090915?ProcessType=PreRegISMA 4 ConferenceBoundaries, Boundaries EverywhereSeptember 15, 2009 9:00 - 9:45 AM\\xa0\\xa0 \\xa0\\xa0\\xa0\\xa0 \\xa0 Identifying applications and project boundaries are critical to accurate and repeatable counts however the rules have a lot of flexibility. The presentation will evaluate a variety of types of applications to evaluate the impact of varied perspectives on application boundaries. The presentation will include at least one hands-on exercise to drive home the impact of boundariesThe ISMA conference will be held this September 13-16, 2009 at the Palmer House Hilton \\u2013 Chicago, IllinoisMore informaton - http://www.IFPUG.org\\xa0\\xa0 \\xa0Next Software Process and Measurement Cast: The next Software Process and Measurement Cast will feature an interview with Laura Brandau.\\xa0 We discussed the role of business analysts including the definition of the role, typical interfaces, benefits and impacts of actually having business analysts and of course how to measure the impact.\\xa0 Many organizations have Business Analysts those that make the role work focus"