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b'Welcome to the Software Process and Measurement Cast 116!\\nThe Software Process and Measurement Cast this week features an interview with Naomi Karten\\xa0discussing her 7th book, . If\\xa0you have to get up in front people (real or virtual) I commend this interview to you and suggest\\xa0book marking it as you will be back OFTEN! I also suggest they you buy the book!\\nNaomi Karten (www.nkarten.com) is well-known for delivering serious material with a light touch. As principal of her training and consulting business, she has delivered seminars and presentations to more than 100,000 people in such diverse locations as Oslo, Zurich, Hong Kong, Tokyo, Trinidad, and Costa Rica, as well as throughout the US and Canada. Her services help organizations and individuals improve customer satisfaction, manage change, and strengthen communication skills.\\nNaomi\\u2019s 7th book, , which is the subject of this podcast, is packed with tips and advice to help technical professionals develop\\xa0career-enhancing presentation skills. As a former IT professional who was once terrified of public speaking, she wrote this book to help others excel at presenting with confidence.\\nIn addition to speaking, Naomi loves to write. Her books, Managing Expectations and Communication Gaps and How to Close Them, provide proven strategies and techniques for carrying out projects,implementing change, delivering service, and strengthening teamwork. Her other books and ebooks include\\xa0\\n\\n\\nHow to Survive, Excel and Advance as an Introvert\\nHow to Establish Service Level Agreements\\n\\nNaomi\\u2019s newsletter, , offers serious advice in a lively, chuckle-generating manner. She has published several hundred articles in print publications and on numerous websites. She also and .\\nPrior to forming her training and consulting business, she earned degrees in psychology and gained extensive experience in technical, customer support, and management positions.\\nContact naomi@nkarten.com\\n\\nWebsite: http://www.nkarten.com\\nNewsletter: http://www.nkarten.com/newslet.html\\nBlog: http://bit.ly/F0Dug\\nTwitter: http://twitter.com/#!/NaomiKarten\\n\\nThis is Naomi\'s second visit to the Software Process and Measurement Cast. \\xa0Naomi was last featured on when she talked about her book Changing How You Manage and Communicate Change. Check it out!\\n co-authored by Murali Chematuri and myself and published by J. Ross Publishing has hit the bookshelves! \\xa0According to Robert C. Anderson, Director, Process Development and Quality Assurance, Computer Aid, Inc, "Mastering Software Project Management is a masterpiece of clarity, organization and depth of practical knowledge." If you a project manager or know project managers buy yourself a copy and a second to lend co-workers!\\nContact information for the Software Process and Measurement Cast:\\n\\nEmail: \\xa0spamcastinfo@gmail.com\\nVoicemail: \\xa0+1-206-888-6111\\nWebsite: www.spamcast.net\\nTwitter: www.twitter.com/tcagley\\nFacebook: \\xa0http://bit.ly/16fBWV\\n\\n\\xa0\\n\\xa0\\nNext!\\nSPaMCAST 117 will feature another metrics minute segment, \\xa0association news (maybe) and a review of\\xa0Naomi\'s book.'