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How long do you keep your guests waiting for an answer when they reach out to your brand on Facebook or Twitter?

Studies say nearly one in four social media users have used social for customer service and support. Among these users, when contacting companies on social for support, many expect a response within 30 minutes.

My guest this week has spent the last 3 years assisting companies of all sizes integrate social in order to deliver proper customer relations experiences.

In episode #019 of the Social Restaurant Podcast, I talk with Joshua March, Founder and CEO of Conversocial, a technology platform that helps brands manage customer service conversations on Facebook and Twitter.

If you struggle to understand how social media fits into both your marketing department as well as your customer experience group, you’ll want to hear what Josh has to share.

Go ahead, turn up the speakers, click play and listening to episode #019 of the Social Restaurant Podcast.

And as always, please support our show sponsors:

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