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Joey Coleman, Chief Experience Composer for Design Symphony, joins the Social Pros Podcast to discuss his new Experience This! Show and why a positive customer experience is the ultimate game changer in a competitive market.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers)
• Convince & Convert (Experience This! Show: experiencethisshow.com)
• Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand)

In This Episode

• How a focus on sales and prospects has led to a decreased focus on customer retention and experience
• Why improving the customer experience doesn't mean a huge dollar investment in fancy tools or expensive trainings.
• How carefully integrated AI leads to happier customers and happier sales.
• Why a successful customer experience means embedding CX-minded staff at every level of your organization

Resources

• Joey Coleman on Twitter: @thejoeycoleman
• Experience This! Show
• SpeakPipe
• Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

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