Podcasts Other Social Pros Podcast An Airline that Genuinely Delights Passengers using Social Media

An Airline that Genuinely Delights Passengers using Social Media

Published: March 7, 2014, 10 a.m.

Greg Hounslow, Emerging Media Advisor at WestJet, joins the Social Pros Podcast this week to discuss fostering a sense of community with social media amongst guests, how social media can enhance customer relations, and the value of giving customers a pleasant surprise every once in a while (and the measurable ROI there).