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Recovering from a ransomware attack isn't like paying your electric bill; there's no guarantee that the lights suddenly come back on. How, then, should organizations like municipalities and hospitals plan to remediate in the case of a ransomware attack — or better yet, take preventative security measures? Matthew DeFir and Robert Gates, both members of the IBM X-Force IRIS team, share their advice on how organizations can prevent ransomware attacks. They discuss why attackers choose moments when they can apply maximum pressure, the importance of backing up systems, insights into taxpayers' views on ransomware, and why organizations should not pay the ransom. Plus, Pam and David discuss how ransomware has impacted the cities they live in.  For more security stories, visit SecurityIntelligence.com or follow IBM Security on Twitter and LinkedIn.