BROADCASTS.com

Published: Dec. 3, 2020, 6:26 p.m.

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Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.

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Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.

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She\\u2019s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.

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We discuss:

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- The importance of customer support in the SaaS industry

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- How to get customers to use your knowledgebase

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- How to hire a support person

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- Key customer support metrics SaaS companies need to track

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Resources:

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\\u2013 Connect with Natalie\\xa0on Facebook

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\\u2013 Join SaaS Boss\\xa0Facebook Community

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