Pilot Episode - Malgorzata (Gosia) Witkowska - unsung hero of IBM and IT Service Management - English only

Published: July 7, 2017, 1:02 p.m.

b'Gosia and I worked together in the ITSM project for DG TAXUD at the European Commission in the last 5 years.\\n\\nThe ITSM project is concerned with operating the central applications for CUSTOMS, TAXATION, and EXCISE in order to facilitate the trade and the implementation of the EC policies across Europe.\\n\\nIt is a large project.\\n\\nCan you fit 5 years of the ITSM2 project in one hour or so?\\n\\nIt turns out that yes, you can.\\n\\nWhat you are about to here is Gosia Witkowska\\u2019s story about herself and this project.\\n\\nWe planned for less than one hour, but we took around an hour and twenty minutes.\\n\\nI promise that you won\\u2019t get bored, not even for a minute.\\n\\nYou will find about Gosia\\u2019s origins, how here passion for IT was born, her first job, how she got into IBM and what she did for the Wroclaw delivery center, when and how she got in the ITSM, the way she started and left the project and what future holds for her and for the IT industry.\\n\\nAnd if you\\u2019re wondering why we did this, is because we wanted to capture the history of this 5 years, the personality of Gosia, and the great work she did for IBM and for this project.\\n\\nWe didn\\u2019t want for her story to be left untold.'