Podcasts Other Retales: Conversations with Profit Protection Customer Violence in Retail

Customer Violence in Retail

Published: Aug. 31, 2022, 8:35 p.m.

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Today we are joined by Joe Saunders, General Manager - Business Integration, Development & Delivery at Risk 2 Solution Group. This is Joe\\u2019s 2nd time on the podcast, talking about customer violence in retail.

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Unfortunately the abuse of Retail staff from aggressive customers is increasing and in a survey conducted by the National Retailers Association, over 88% of retail workers interviewed had experienced abuse from customers, whilst over 85% of workers had experienced verbal or physical abuse whilst trying to prevent crime. So today we talk about \\u2013 Is the customer always right ? Is this the \\u201cnew normal\\u201d for retail ? How can we prevent it ?

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If you would like to reach out to Joe, you can find him on LinkedIn or his email address is joe.s@risk2solution.com

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