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b'2020 has put enormous stress on public servants. In this episode of Public Sector Perspectives, we look at how the Department of Education and Training responded to the challenges of COVID-19 and why their CIO, Elizabeth Wilson believes the term \\u2018transformation\\u2019 can have an adverse reaction. To encourage small incremental changes that in turn optimises the experience people have with the public service we need to rethink our approach to digital transformation.'