Podcasts Technology Public Safety First, a FirstNet Authority Podcast Episode 41: FirstNet: Keeping a DC Call Center Connected During the Pandemic

Episode 41: FirstNet: Keeping a DC Call Center Connected During the Pandemic

Published: Aug. 27, 2020, 6:34 p.m.

The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors.