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b'A frequent flyer Jamey Schrier, founder of Practice Freedom U (https://practicefreedomu.com/) and author of The Practice Freedom Method: The Practice Owner\\u2019s Guide to Work Less, Earn More. Jamey is on a mission to save PT owners from the struggles and hardships of owning a healthcare business in today\\u2019s world.\\xa0Episode Takeaways* Defining the patient experience and it\\u2019s component in patient engagement* Ways to communicate efficiently for your client or patient to understand* Creating an XYZ statement* How to train practice owners and staff on business processes and systems\\xa0Three Questions* Who is someone the audience should follow to learn more about today\\u2019s topic? Dan Sullivan at Strategic Coach (https://www.strategiccoach.com/our-team/#/people/dan-sullivan/)\\xa0* What is something the audience should take a look at if they want to take a deeper dive into some of the things we talked about today? Take the PT Practice Quiz (https://practicefreedomu.com/quiz?utm_source=PT%20Pintcast&utm_medium=online%20promotion&utm_term=Org&utm_content=online%20promo&utm_campaign=affiliate)* Why should people care about this episode/topic? As a practice owner, learning to arm yourself and learning the business of physical therapy.\\xa0Parting ShotUnderstand your WHO. Do your WHAT statement. Know your Avatar. Know what problem you solve. Use that to start creating the experience that you want your clients and patients to have.\\u201d - Jamey Schrier\\xa0Connect with Jamey and Practice Freedom U* Twitter (https://twitter.com/JameySchrier)* Instagram: Jamey Schrier (https://www.instagram.com/jameyschrierpfu/?hl=en), Practice Freedom U (https://www.instagram.com/practicefreedomu/?hl=en)* Website (https://practicefreedomu.com/)* Book (https://www.amazon.com/Practice-Freedom-Method-Owners-Passion/dp/0997691824)\\xa0PT Pintcast is brewed by:Practice Freedom U'