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If you are like me, so much of the work you do, and the work your team does, is invisible to most outside observers. You may understand what you’re working on, and your team likely understands it as well. But as soon as you move outside of the inner circle, the work becomes opaque. Move further away, it becomes a black box that outsiders peer into, but can’t discern what is happening. This is often the source of immense conflict and consternation. Which is why this month we review the book Making Work Visible: Exposing Time Theft to Optimize Work & Flow by Dominica DeGrandis.