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"As designers, we think about the why and understanding the human experience, empathizing, and observing, and being curious, and trying to understand what are those important touch-points between a person and technology." We finally talk about design in this episode with Salomé Mortazavi. She goes in-depth into what design is for software, how it operates in a very user centric way, what it's like to pair in designing, tools Pivotal design people use, and modeling how to track the success and quality of design. Also, we talk about umbrella and rain-jacket style in Seattle. No one uses umbrellas, and you just need one rain-jacket, unless you want to match with your shoes. Full show notes: https://content.pivotal.io/podcasts