On Life’s Long Gravel Road, Trust Gets Lost in the Dust

Published: Nov. 14, 2021, 12:47 p.m.

In the early days of one of our operations, I asked an employee about the status of some backorders. “All good,” he replied without hesitation. “They’re on their way.” A few days later, I got a call asking about the orders. When I inquired again, he told me that they had not yet shipped, and […]