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Sarah Milston listens. In her work with communities and organizations at The Spark Mill, she helps future-focused groups frame the right questions though authentic community engagement. "The key," she says, "is deep, deep listening." Even shaping the questions needs greater participation, she says. "We\'ll create a better product through deep listening."

Milston says it\'s worth the effort and expense, pointing to housing authorities across the country. "The most successful housing authorities developed engagement programs that were authentic, robust and ongoing."

Hear the full conversation with DHCD\'s Katherine Miller and get more in the Creating Community Vitality series, including a full program, participation workbook, and webinar and podcast archives.