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b'What happens when you combine two risk-taking government employees, an active developer community, and a bus schedule? Unlimited amounts of innovation, improved customer service, praise for an embattled government agency, and a model for building a government/citizen developer partnership. Hear how the Massachusetts Department of Transportation learned from TriMet that open is better. Laurel Ruma is the Gov 2.0 Evangelist at O'Reilly Media and co-chair of the Gov 2.0 Expo. She joined the company in 2005 after working for five years at various IT analyst firms in the Boston area. Laurel is also co-editor of Open Government, published by O'Reilly in 2010.'