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You are a Jira administrator. Colleagues come to you for help setting up their projects, their issue types, their workflows, and maybe even their permission schemes. Here's the thing. Your colleagues know what they want AND they don't know what they want. They know they want an issue type that matches how they work. They don't know that of they over-customize it, it will eventually go unused. One of the skills you need to hone, as a Jira Administrator, is listening skills. It is a required micro skill and one that will help you give your colleagues the Jira that they want. In this episode of Nice Work! Alyssa Ross, technical consultant at ServiceRocket, shares with Lacey why she runs an active listening workshop and why you should design more specific exercises for active listening in your meetings with colleagues. 

Learn more about Alyssa:

• Alyssa on Linkedin: https://www.linkedin.com/in/alyssa-ross-6891b7a1/