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Few of us consider ourselves writers. Yet. All day long. All we do at work is write emails, write Confluence pages, write comments on Jira issues. Write. Write. Write. Doesn't that make us writers? Anne Janzer says it does. "If writing is any part of your job and you are paid to put thoughts into words, you are a writer." Janzer wrote this in her book, "The Workplace Writer's Process: A Guide to Getting the Job Done." Did you notice that? Writing is a process. You Jira Administrators will appreciate that. So embrace it. You are a writer. 

Think of it this way. You just finished creating a custom workflow, and you are about to buckle down and document how the workflow works, what issue type schemes it is associated with, and which projects it should be used in. That is writing. And I bet most of you Jira Administrators out there, faced with this task, procrastinate writing that documentation. We talked to Janzer about how to use process to improve our writing and communicate our ideas. So put on your ear buds, create a new Confluence page and start taking notes. 

Here is a challenge for you: We will send a ServiceRocket T-Shirt to the first five people who create a Confluence template applying the six step process from Janzer's book, which is also the process we talk about in the show. Once you create it, take a screen shot of the template and tweet it to Lacey (@LaceyTalksTech) and Bill (@billcush) using the hashtag #NiceWork! Seriously. Do it.