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A recent news item cropped up in the Chronicle pointing to a brewing rift between administrators and faculty over a transition to a shared services model. We’ve discussed shared services often on this show, both as a challenge for change agents and an accommodation toward financial sustainability. This week on the show, Howard Teibel and Pete Wright discuss the issues surrounding shared service model specifically, and offer insights for making the transition in a way that helps all constitutes move through the change process smoothly.