[Learning Lab] Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale

Published: Feb. 6, 2013, 9:14 p.m.

New York State Office of Children and Family Services staff discuss Casework Teaming which includes utilizing group supervision to make case decisions to better meet clients’ needs while reducing caseworker isolation and workload, improve workforce retention, and strengthen casework decision making and service delivery to children, youth and families.