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Agency and Citizen Customer Success
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Alex and Amy sit down for two interviews (and two lightening rounds!) on the customer experience. First with NASCIO award winner and chief experience officer for Maryland, Ashley Laymon who talks with us all about the work she's doing to improve the agency customer experience in the Maryland Department of Information Technology.
Next we talk with Kunal Modi and Ashka Dave from McKinsey all about a new report on the citizen experience with government. Learn more here: https://www.mckinsey.com/industries/public-and-social-sector/our-insights/governments-can-deliver-exceptional-customer-experiences-heres-how