This Call May Be Recorded with Kevin Levi of OrecX

Published: Sept. 13, 2018, 4:38 p.m.

b'We\'re used to the phrase "this call may be recorded for quality assurance purposes" by now; it\'s in practically every customer service hotline. 20 years ago this wasn\'t the case, and even now, not all businesses have been educated on the value of call...'