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May I Speak to Your Bot, Please?
Ada CEO Mike Murchison chats about chatbots, AI, and the emerging (human) field of ACX: Automated Customer Experience.
Murchison and his co-founder know what it’s like to be customer service agents.
“[W]e knew our technology was working when they continued to pay us and didn’t realize that it wasn’t we ourselves who were responding,” he says. “It was the early incarnation of Ada.”