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In this week\\u2019s episode James Poulter speaks with Emerson Sklar, Director of Voice Services at the testing and quality platform, Applause - one of this year\\u2019s VOICE 19 sponsors.
\\nEmerson heads the team\\u2019s solutions for Voice testing, working with enterprise brands to help them improve their voice experiences through testing with real people in real time.
\\nIn this discussion James and Emerson discuss whether we are seeing new design frameworks emerge in the voice space, and the power of knowing your customer when designing for voice.
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