Improving Voice Experiences Through Testing with Real People in Real Time with Applause

Published: July 17, 2019, 10 a.m.

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In this week\\u2019s episode James Poulter speaks with Emerson Sklar, Director of Voice Services at the testing and quality platform, Applause - one of this year\\u2019s VOICE 19 sponsors.

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Emerson heads the team\\u2019s solutions for Voice testing, working with enterprise brands to help them improve their voice experiences through testing with real people in real time.

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In this discussion James and Emerson discuss whether we are seeing new design frameworks emerge in the voice space, and the power of knowing your customer when designing for voice.

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