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Ep. 547 - Trent365! - What If YES Was The Only Option?
Do your internal systems, policies & procedures maker it easier or harder to say yes?
Yes to Guests. Yes to Customers? Yes to Internal Stakeholders?
My favourite hotel General Manager had a great way to ensure we could say yes.
Listen to this...
#customerservice #customerfirst #customerfocused #guestservice #hotels