b'In the last of this three episode dive into the world of CX, Van Valdez talks about CX Engagement, and how it can be a game-changer for businesses looking to create loyal customers.\\n\\nWatch our latest videos! youtube.com/idcemea\\n\\nFollow us on Twitter! - twitter.com/IDC_EMEA\\n\\nFind us on LinkedIn - linkedin.com/company/idc_emea/'