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Once the Covid lockdown measures are almost completely gone, guests will still need assurance that hospitality properties have taken the necessary steps to ensure onsite safety, but these steps could be harmful to revenues.

Here\u2019s how to balance with post-Covid measures.

Guests largely choose the properties they intend to stay at based upon emotional factors.

What this means is that when non-staycation travel starts to ramp back up, numerous guests will suffer from what is best defined as \u2018post-coronavirus stress disorder\u2019 (PCSD), and to alleviate PCSD or any other sanitization-related anxieties, hospitality properties will need to be scrupulous in their approach to both guestroom and public area cleanliness.

Other measures might include:

\u2022Asking to see guest Covid passports or positive test results

\u2022Having all employees wear the appropriate PPE

\u2022Putting hand sanitizer stations everywhere

\u2022Extensive deep cleaning of every room after check-out

\u2022Room occupancy buffers before the next check-in

\u2022Taking visitors\u2019 temperatures before entry

\u2022Clearly marking off six-foot distances for waiting lines

\u2022Erecting plastic barriers to cordon off certain areas

\u2022Increasing the spacing between all dining tables, etc.

Long after the pandemic has run its course, many of these Covid-specific safety protocols may switch from having a positive emotional effect \u2013 that is, relief, peace of mind and trust in the property \u2013 to a more negative effect reminding people all they have endured during this bizarre period.

Smart hoteliers and innkeepers will have to take all the correct steps to ensure guest safety while keeping in mind that many of these steps are conditional in that guests won\u2019t want to see any such reminders as the pandemic passes.

Post-Covid measures to balance guest demands
High-end properties have been providing white-glove service and practicing a respectful distance to their guests for decades. Modifying these practices to fit into your property could not only ensure a safe environment but improve the customer experience.

You need to look at this time as an opportunity for change, to implement fresh ideas and renew your services.

Let\u2019s look at the possibilities.

Continue watching or reading and I\u2019ll share with you what the future will look like after the lockdown...

\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/what-post-covid-measures-after-the-lockdown-will-look-like-263


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