BROADCASTS.com

Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will tell you how.

If you are the operator of a hotel, resort, inn or bed and breakfast, there is a good chance you have an understanding of the day-to-day operation of your property.

In a perfect world, you would clone yourself so you know that everything is done to your satisfaction.

Unfortunately, we do not live in a perfect world and you will need help.

Depending on the size of your operation, this can be a very time-consuming job.

So How Do You Find Great Employees?

\u2022Employees that share your philosophy.

\u2022Follow your operations manual.

\u2022Will care about your guests.

\u2022Are willing to bend over backwards when offering service.

\u2022And have great attention to detail.

To begin with, when advertising a job don\u2019t waste your time interviewing everyone who sends in an application. There is a way to weed out many applicants by using a simple technique when writing the ad. In the job description, instruct, to anyone replying, to include a specific word or phrase in their cover letter. A word or phrase you have placed in the ad.

For example: football.

When you receive the applications, just plan on reviewing those who have included the specific word or phrase. This shows attention to detail and it is a start in the right direction.

When it comes to interviewing, you will have two options

\u2022Unstructured interviews

\u2022Structured interviews

If an interview is unstructured, it doesn't mean you don\u2019t prepare questions ahead of time. An unstructured interview allows potential employers to ask different questions to each candidate -- which could become an opportunity for an employer to judge candidates based on who they get along well with, as opposed to whether the candidate is qualified for the role.


A structured interview is a process in which all candidates are asked the same predetermined questions in the same order. It helps you minimize biases or personality preferences that could otherwise affect your decision to move forward with a candidate.


What should you be looking for in a candidate? Continue reading or listen to the podcast and I will tell you.

\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

http://keystonehospitalitydevelopment.com/Cost-of-Turnover-is-Expensive-211

Get Your INNsider Tips
http://keystonehospitalitydevelopment.com/Sign-up-for-INNsider-Tips

Join one of your private groups
https://keystonehospitalitydevelopment.com/private-groups


Say hi on social:

Facebook: https://www.facebook.com/KeystoneHDC

Twitter: https://twitter.com/KeystoneHDC

Linkedin: https://www.linkedin.com/company/keystone-hospitality-development


Listen to The Hospitality Property School PODCAST here:

https://keystonehospitalitydevelopment.com/itunes-podcast

https://www.spreaker.com/keystonehdc


YouTube
https://youtu.be/VmhY9r4o2UU


A Division of Keystone Hospitality Property Development